Managing Difficult Phone Calls

Questions? Contact:

Wendy Loewen
Phone: 204-789-2453
Email: wendy@achievecentre.com

For trainer materials (video clips, manuals, notes for delivery and PowerPoints), please click on the link below:

Trainer Materials

View Trainer Videos

Course Notes

Current manual version #s: V06_2020.02 (1-Day) | V06_2020.02 (Half-Day)

Sept 2025 - update to de-escalation steps to align with trauma-informed DPVS manual; manual and PPT updated to latest formats

Managing Difficult Phone Calls Trainer Videos April 2022

Managing Difficult Phone Calls - Part 1/2

Managing Difficult Phone Calls - Part 2/2